On your regularly-scheduled delivery day, our route driver will check your
inventory of coffee and supplies, then re-stock to a "par level" of inventory
which you previously established for each item. This option minimizes the amount
of customer time required to regularly inventory and order coffee supplies, and
is designed to make the ordering process pretty much operate on "auto pilot."
Either we call
you weekly, every-other-week, or monthly to get your order for your next
scheduled delivery day, OR
You fax, email or call in
your order to us-- ideally two days prior to your scheduled delivery
day. We make up an order form customized to list only the products your
As part of our regular delivery
calls, our driver changes coffee carafes as needed, checks out and cleans the
brewer and serving area, and exchanges brew baskets as needed.
Proper maintenance of equipment is important for good tasting
coffee, and to help eliminate emergency calls. As a matter of Sirness
policy, all of our brewers are exchanged periodically for cleaning and deliming.
Our office responds immediately to all equipment problems and/or
failures. Our service personnel have instant cell-phone availability
(303-0068) and respond to evening and weekend repairs as necessary.
Each invoice is payable net 30 days, with 1 1/2% per month charged
on overdue balances. We accept Visa, Mastercard, Discover, and American Express.
Where clients require a monthly statement to monitor each invoice, we process
such statements at the close of each calendar month. For questions related to
billing, pricing or delivery scheduling, contact Yvonne at (585)-426-3010.